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Useful questions and answers


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1Transfer methodos
You can register 2 types of Transfer Methods: Own accounts: your interbank CLABE to make withdrawals to other personal bank accounts. Third-party accounts: CLABE interbank to send money to other people.
2How can I change my registered mobile number?
To change your cell phone number it is necessary to write to us via chat to make the change. It is a process that can take a few minutes to complete. It is important that you share the new number and the reason for the change (change company, lost my cell phone, etc.)
3How many own and third party accounts can I register?
There is no limit to add accounts in Transfer Methods.
4How does Cashtag work?
Share your cashtag with your customers on social networks, on your website or in your store. 1. Your customers must download the Enso app from their play store or appstore 2. Select the Contacts section in the app 3. Click on the button Send money through Cashtag 4. Enter the cashtag and click on the Next button ex. @pastelesana 5. Enter the amount to send, select the payment method and click the Next button 6. Add payment concept and click Send ex. Patrick's birthday cake
5What are the benefits of the black Enso card?
The Black card, by invitation Only, is a special edition that you can only have if you received a code to your email or a friend shared theirs and you have completed the pre-registration before our launch. Depending on availability you might include your personalised signature on it.
6Where do I deposit cash to my Enso account?
Visit any of our affiliated establishments, request a deposit through Paynet and present your barcode located in Profile → Cash deposits and that's it! Your deposit will be reflected in 15 minutes. Remember that each establishment has its own commissions and they can vary between $ 5.00 and $ 10.00 dollars.
7What services can I pay with Enso?
With Enso you can pay CFE , Telmex , Izzi , Spotify , Cinépolis Klic , telephone recharges for AT&T , Telcel or Movistar and buy Amazon gift cards. 💡📱 ☎️ 🎶 Soon you will be able to pay for more services.
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